Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

ICD Phone Agent

Anyone know of a way to disable the "auto logout/auto not ready" feature of ICD. The one where if a call rings an agent and they are logged in but not at their desk or don't answer that they are put into a not ready state.

If someone knows how to disable it that would be great. I seem to remember that there was a config file that needed to be modified, but can't recall what the change was.

Thanks.

  • Other Collaboration Voice and Video Subjects
2 REPLIES
Bronze

Re: ICD Phone Agent

Step 1 On the Cisco CRA Server, open the SubsystenRmCm.properties file (the default directory path is C:\Program Files\wfavvid.)

Step 2 Change the com.cisco.wf.subsystems.rmcm.agentUnavailRNA setting to:

false—if you want ICD agents who do not answer a call to return to the Available state.

true—if you want ICD agents who do not answer calls to go Unavailable. This is the default state.

Geoff

New Member

Re: ICD Phone Agent

Rock on... thanks!

111
Views
5
Helpful
2
Replies
This widget could not be displayed.