Anyone know of a way to disable the "auto logout/auto not ready" feature of ICD. The one where if a call rings an agent and they are logged in but not at their desk or don't answer that they are put into a not ready state.
If someone knows how to disable it that would be great. I seem to remember that there was a config file that needed to be modified, but can't recall what the change was.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...