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ICD Postdial capability

Does the ICD have any ability to feed postdial digits on a call redirect and/or a call place? Callers currently dial '*XXXX' from the ICD AA to reach a voice mailbox directly to leave a message. If they are an internal user, they would like to dial '*' only, then get the Unity prompt to enter their ID/Pasword, as if they had dialed directly in to voice mail. Right now, they have to dial '*XXXX', then '*', then XXXX a second time. I cannot find a way to get the ICD to feed a '*' as a postdial digit to Unity, so the closest I have come is to put a short timeout on the '*' option in the ICD, then redrrect to the VM pilot. They would then have to enter '*' a second time. Not catastrophic, but I would like to make the process transparent if possible. Does anyone have any suggestions? Thanks


Re: ICD Postdial capability

You can change the scripting as you wish to accomodate your requirements. For further guidance, you could take the help of the developers support.

Developers support

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