01-02-2002 01:20 PM - edited 03-12-2019 01:53 PM
I am having problems with ICD starting correctly. When I boot the server (which has CallManager,IPIVR, and ICD on it). The IPIVR subsystems are "in service". If I stop and start the engine, it just says unavailable. When I go to the event viewer I get a ton of DC Directory errors that say "An LDAP client has issued a request specifying acontrol which is not supported" I am at a loss. Thanks
01-08-2002 03:19 PM
Check to ensure that the JTAPI plugin is installed, and that the credentials setup for your JTAPI user are correct.
02-11-2002 06:19 AM
Yes, JTAPI plugin is installed, and the credentials for the JTAPI users is correct. I just get this stupid error on the callmanager ""An LDAP client has issued a request specifying a control which is not supported" I am still at a loss. Thanks
02-20-2002 08:22 AM
Here's a suggestion from an engineer knowledgeable with IP ICD:
"Sounds like there is probably a port contention problem with the RMI Port
number on the Admin Engine Configure page. The default is 1099,
have them try changing it to 1098 then restart the Apps engine."
If this doesn't work contact me.
02-20-2002 11:02 PM
Good Day all
We have the exact same problem and can not seem to solve this .We have tried changing the RMI port but then the Application engine stays unavailable any other suggestions .
I include the error as it appears in the eventlog .DSA DSA LDAP(43) Proc 1540, Sev 12)
An LDAP client has issued a request specifying a control which is
not supported.
From remote address: 10.7.242.221
On Connection ID: 142
Name of control: 2.16.840.1.113730.3.4.2
Was control critical: False
DN of client: 2.16.840.1.113730.3.4.2
02-27-2002 11:22 AM
Could make sense because we do have 2 app engines running (one for conferencing) so changing that might help, i will change that. I really appreciate the help, this is getting frustrating.
02-28-2002 11:44 AM
Tried chaning the RMI port number, but it didn't work here is some trace and event viewer info that might help?
Event Viewer message on call manager:
Event Type: Information
Event Source: DCDirectory
Event Category: Software Error
Event ID: 7419
Date: 2/27/2002
Time: 4:24:57 PM
User: N/A
Computer: CMIPCCDEMO2
Description:
(DSA DSA LDAP(48) Proc 1540, Sev 12)
An LDAP client has issued a request specifying a
control which is
not supported.
From remote address: 192.168.99.82
On Connection ID: 127
Name of control: 2.16.840.1.113730.3.4.2
Was control critical: False
DN of client: 2.16.840.1.113730.3.4.2
App Engine Event Viewer Output:
Event Type: Information
Event Source: Cisco Application Engine
Event Category: None
Event ID: 0
Date: 2/27/2002
Time: 4:35:44 PM
User: N/A
Computer: EBC_DEMO2
Description:
The description for Event ID ( 0 ) in Source ( Cisco Application Engine ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Service started.
Event Type: Information
Event Source: Cisco Application Engine
Event Category: None
Event ID: 0
Date: 2/27/2002
Time: 4:35:43 PM
User: N/A
Computer: EBC_DEMO2
Description:
The description for Event ID ( 0 ) in Source ( Cisco Application Engine ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: RegQueryValueEx failed: Overlapped I/O operation is in progress.
App Engine Trace File:
0: Feb 27 16:30:18.625 PST %MIVR-ENG-6-UNK:Cisco Application Engine Service starting...
1: Feb 27 16:30:18.640 PST %MIVR-ENG-6-UNK:Cisco Application Engine Service started
2: Feb 27 16:30:18.640 PST %MIVR-ENG-6-UNK:Cisco Application Engine Domain: Cisco Workflow CCN Domain
3: Feb 27 16:30:18.656 PST %MIVR-ENG-6-UNK:Workflow RT Container set
4: Feb 27 16:30:18.671 PST %MIVR-ENG-6-UNK:Workflow Manager initialized
5: Feb 27 16:30:18.750 PST %MIVR-ENG-6-UNK:RMI Manager initialized
6: Feb 27 16:30:18.781 PST %MIVR-ENG-6-UNK:Realtime Data Manager started
7: Feb 27 16:30:18.781 PST %MIVR-ENG-6-UNK:Historical Reporting Manager initialized
8: Feb 27 16:30:18.812 PST %MIVR-SS_DB-6-UNK: Initializing EDBS Subsystem
9: Feb 27 16:30:18.812 PST %MIVR-SS_DB-6-UNK:Microsoft JDBC Driver Open Success
10: Feb 27 16:30:19.109 PST %MIVR-SS_DB-5-UNK: No DSNs configured
11: Feb 27 16:30:19.250 PST %MIVR-SS_TEL-6-UNK:JTAPI Login Str: 192.168.99.81;login=jtapiuser2;passwd=cisco
12: Feb 27 16:30:19.390 PST %MIVR-SS_TEL-6-UNK:Starting CTI Port recovery thread...
13: Feb 27 16:30:20.093 PST %MIVR-SS_RMCM-6-UNK:rmcm initializing
14: Feb 27 16:30:20.531 PST %MIVR-SS_RM-6-UNK:RM Jtapi Login Str: 192.168.99.81;login=icduser;passwd=cisco
15: Feb 27 16:30:20.531 PST %MIVR-ENG-6-UNK:Subsystems started
16: Feb 27 16:30:20.531 PST %MIVR-ENG-6-UNK:Cisco Application Engine ready
17: Feb 27 16:30:21.218 PST %MIVR-SS_TEL-4-UNK:JTAPI Exception while trying to initialize JTAPI provider: javax.telephony.PlatformException: java.net.ConnectException: Connection refused
18: Feb 27 16:30:21.546 PST %MIVR-SS_RM-4-UNK:JTAPI Exception while trying to initialize JTAPI provider: javax.telephony.PlatformException: java.net.ConnectException: Connection refused
03-08-2002 10:41 AM
Dear A,
Could u mail me rif.kiamil@jjfastfood.com
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