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ICD Questoin

A situation where there is 3 ICD agents, this customer wants to provision the PRI to only allow 15 inbound calls. They want the seventh call to be sent to a voice mail box. Is this possible and how. If I only placed 6 CTI ports in the CTI Port Group, and configured the Route Point to "forward on busy" to a voice mail box. Would that work. Any help would be appreciated.

2 REPLIES
New Member

Re: ICD Questoin

Try that or you can build a Java script that will hadle your request. Cisco SDK for CRA 2.2 is a great development tool.

New Member

Re: ICD Questoin

If u were to have 6 CTI ports. Only 6 callers will be in the queue so the 7 caller can be sent to voice mail box if u put a forward busy for the Route point u are using to voice mail. This will work as i have tried this...

rgds..

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