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New Member

ICD & Recording

Hi

Is it possible to do third party recording software integration with ICD? I know this is possible with the IPCC Enterprise Edition. I want to do agent tagging in the third part recording software.

Now I am able to record the calls without agent tagging using Eyretel.

Thanks

Jins

3 REPLIES
Blue

Re: ICD & Recording

Confused...so you are using Eyrtel/Witness? If not, then Witness (formery Eyrtel) is the third party recording tool you are looking for.

New Member

Re: ICD & Recording

You are right. Currently I'm using Eyretel Micro IP, which I plan to get upgraded to Witness's new recording solution. I plan to do a ICD integration also. Hope this is possible...

Jins

Blue

Re: ICD & Recording

It definately is. You will be using Contact Store IP. You can use it with ICD/IPCC Express. It can be setup to record all calls, setup as a service on the phone, or a gui.

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