I have read a few posts regarding agents getting stuck in "Reserved" state, however, my issue is a little different.
This issue only occurs with one phone which is a 7960 with a 7914 expansion module. (Not sure that info is relevant)
When the agent that is logged into this particular phone recieves his first call and hangs up, his state remains in the "Reserved" state and Realtime reporting still shows the call as in the queue. The only way I am ever able to get the agents state to change is to make him log out and back in. The only way I am ever able to get the reporting to show 0 calls in queue is to restart the ICD engine.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...