I have to create an ICD script that will check to see if there is an agent logged into a queue before letting a caller enter the queue. Is there an object I can insert that will check if there are no agents logged in and route the call to another queue or extension instead of dumping the caller into an unmanned queue?
Currently callers are sent to a que that is unmanned periodically throughout the day. This results in very long hold times. We would like to have ICD verify agents are logged into a queue and route a call accordingly. Any suggestions?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...