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ICD User not showing up in 3.0

I have checked the ICD extension parameter in CallManager and the user is not showing up as an available resource/user in ICD administration. Any ideas?

2 REPLIES
New Member

Re: ICD User not showing up in 3.0

You have to add them to the RM user on the call manger.

New Member

Re: ICD User not showing up in 3.0

Greetings Josh-

-Are you AD intigrated?

-If you are still having this problem after confirming the RM user device association; try this.

Under System in CRA Admin:

1)Goto Configuration and Repository

2)Document your current settings.

3)Add ou=Cisco, to the front of your "User Base" directory path.

4)Add ou=Cisco, to the front of your "Base Context" path.

5)stop-start your CRA services.

6Allow some time for the Directory to replicate.

In the past this has pulled my icd user over. It seems as if there maybe a hard coded path some where in ICD that looks in the Cisco ou by default. You do have a Cisco ou right?

You should now be able to move your user back to the proper AD container. It seems there may be a hard coded path some where in ICD that points to the Cisco ou regardless of where you point the above directory paths.

Two things now...

1)You can now re-point to your original AD settings. -or-

2)Move your ICD Agents to the Cisco ou and create them there from now on out. (This may have some AD administration/security drawbacks depending on your AD topology.)

I hope this helps.

Regards,

~John

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