-If you are still having this problem after confirming the RM user device association; try this.
Under System in CRA Admin:
1)Goto Configuration and Repository
2)Document your current settings.
3)Add ou=Cisco, to the front of your "User Base" directory path.
4)Add ou=Cisco, to the front of your "Base Context" path.
5)stop-start your CRA services.
6Allow some time for the Directory to replicate.
In the past this has pulled my icd user over. It seems as if there maybe a hard coded path some where in ICD that looks in the Cisco ou by default. You do have a Cisco ou right?
You should now be able to move your user back to the proper AD container. It seems there may be a hard coded path some where in ICD that points to the Cisco ou regardless of where you point the above directory paths.
Two things now...
1)You can now re-point to your original AD settings. -or-
2)Move your ICD Agents to the Cisco ou and create them there from now on out. (This may have some AD administration/security drawbacks depending on your AD topology.)
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If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
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