Hello all - We are an MCI Worldcom customer using the ICM (GeoTel) product. We do not subscribe to ANI delivery from Worldcom, however, we get the ANI's on our calls routed through ICM, in our ICM database. We are considering switching to AT&T, and they have asked if we need ANI delivery. Any AT&T users know if the situation is the same - where you "automatically" get ANI for calls from AT&T that are routed through the ICM, or do you need to subscribe to ANI from AT&T? Thanks in advance for your help.
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If anyone else in the forum has some advice, please reply to this thread.
I'm assuming by your description that you are using MCI pre-routing for your calls. That is, you have an MCI NIC running on your Call Router and all your calls are managed by ICM prior to delivery to your ACD.
If that is the case and you will be maintaining a similar status of pre-routing with AT&T, the answer is "Yes, you will continue to get ANI in your call records for those calls routed by ICM".
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.