I have an ICM system which is integrated with IVR.I am doing translation routing.I want to annouce the wait time and the Caller position when the caller is in queue ie I want to annouce something like " you are caller number 5 and your approximate wait time is 20 minutes". And if the caller is in queue for more than 10 minutes it should play a different message.I got the caller position annoucement part.But I am having hard time configuring the rest .
Lets say the basicQ is configured for 120 sec( this is the ICM network vru timeout),it plays for 120 sec and after that it says we are experiencing system problem.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.