Has anyone done this? I've worked with Nortel Meridian 1s before, but, haven't worked with their c.o. switches. Not sure if it's the same idea (i.e.: ACD DNs and CDNs, etc.). Any insight into how one goes about integrating ICM with the DMS, in a call center environment, would be greatly appreciated.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...