Has anyone integrated ICM with mySAP CIC? If so, can you please provide some insight into implementation issues, risks, effort estimate, etc...? My goal is to integrate ICM (potentially) with a Nortel DMS-100, running a Centrex-based ACD.
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If anyone else in the forum has some advice, please reply to this thread.
We have got involved in some work with ICM SAP integration, the connector we were using is designed for ICM v4.5 only. I understand there were possible talks of producing a connector for ICM v5. It will probably be better to wait until V5 as the current connector can be play up sometimes.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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