I took the beta certification exam. It was pretty-TAC centric... as in, if you don't work in the TAC, you probably won't get 1/3 of the questions. They are related to specific tools that aren't available to customers. They are working on a new version for customers - but I don't have a timeline. The more customers ask their account teams, the sooner it will get done, though.
Well, I work in a quasi TAC. I support 2 instances in a NAM environment. I saw the descriptions for the beta and I'm prety sure I can pass. Alarm Tracker, RTTEST, OPCTEST, CTITEST, PROCMON what other tools are used by Cisco TAC? Grid?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...