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New Member

ICM integration with one more call manager

Currently i have ICM which has been integrated with call manager. Now i would like to integrate with one more call manager (publisher)(to share the same ICM).

I need to know procedure to followup.

Regards,

Kamalnath

3 REPLIES
New Member

Re: ICM integration with one more call manager

From what I know is that the ICM talks to the CM Cluster using the "cmuser" and normally you specify the IP/hostname of the CM publisher.

Are you tring to connect the ICM to another Cluster of CMs or just adding a CM to your existing cluster?

Mayank

Blue

Re: ICM integration with one more call manager

Make sure in your IVR you have both CallManagers configured in the CTI Mangager field separated by commas or a space in the jtapi configuration. It is also a good idea to do the same with the Directory configuration on the IVR. Same thing, both callmanagers separated by a comma or space.

New Member

Re: ICM integration with one more call manager

you need another call manager pim.

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