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New Member

ICM Logger does not start automaticaly when the server reboot.

I am running a duplex ICM 4.6.2 SR1 on two Windows 2000 server.

The servers are DC in a child domain.

When I reboot the first server, the logger do not start automatically.

With The second side, no problem : all services start correctly.

On the side A :

the service Logger is set to start automatically (with his own login and password set by the installation)

after a reboot all ICM services are ok except Logger.

In event viewer/System log, there is an error after the SQLSERVER is ok :

the Cisco ICM stc LoggerA service failed to start due to the following error : The service did not start due a logon failure.

At this time, in fact the DNS server is not already started (it takes a quite long time to start all the network services on this server).

So it can explain this error (linked with active directory)

But why doesn't it try to restart later ?

When I start the service manualy, everything is OK.

I tryed to set the recovery tab to force the service to restart in case of failure.

But it does not work.

I tryed also to add a depedencie upon DNS Server but this is not enough.

Any idea ?




Re: ICM Logger does not start automaticaly when the server reboo

Did you try restarting the server.? may be there is some problem with the database. Re-initialising the db should solve the problem.

New Member

Re: ICM Logger does not start automaticaly when the server reboo

Hi Laurent.

Would suggest you try looking at the Domain Security Policy in Administrative tools. Ensure that the ICM logger service has been granted the "log on as a service" right.

I suspect this is what the problem is.