Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

ICM Reporting (Facility Level)

I've been trying to find out if there's a way to report on ICM Activity per facility that we transfer activity to instead of depending on Agent Login mappings?  Is there some sort of underlying network parameter that will help identify this if we configure the desktops to use it?  We have multiple Vendors we send calls to that use the same Skill Groups but we want a way to send each Vendor their individual activity w/ out depending on the AgentLogin to Vendor relationship.

Any ideas would be appreciated.

Thanks.

3 REPLIES
New Member

Re: ICM Reporting (Facility Level)

Am I even in the correct forum section?

Hall of Fame Super Red

Re: ICM Reporting (Facility Level)

Hi Shukry,

You are probably better off asking this question over at this

section of the Forums

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center?view=discussions&start=0

Cheers!

Rob

New Member

Re: ICM Reporting (Facility Level)

Thanks!

386
Views
0
Helpful
3
Replies
CreatePlease to create content