ICM = IPCC Enterprise. This is a completely different product. It is Cisco's larger call center product. There is more redundancy it is significantly more expensive than IPCC Express. Cisco purchased Geotel's ICM product, integrated it with CallManager and IVR and now you have IPCC.
IPCC Express (foremerly known as ICD) Scales to 150 Agents (150 with CRS 3.1). I also feel it is much more stable. IPCC Enterprise (ICM) has more redundancy, can integrate with legacy IVR's but I feel IPCC Express is more stable becuase Cisco has built it from the ground up. With the release of CRS 4.X and the ability for redundant IVR's and at some point scaling up the supported amount of agents hopefully IPCC Express will be deployed more often the IPCC Enterprise (ICM).
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...