Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

idivert - need it to go to a different ext.

How can I change the idivert to go to an ext of my choice beside voice mail? and can I do this on a per phone/user?

3 REPLIES
Hall of Fame Super Red

Re: idivert - need it to go to a different ext.

Hi Mike,

The answer to this is "not really" :(

idivert is specifically designed to work with Voicemail and uses the Voicemail Profile and thus the Voicemail Pilot Number for diversion.

For a "one up" type of setup you might be able to create a new Voicemail Profile and fake the Voicemail Pilot number but I wouldn't even go down that path unless I absolutely had to.

Have a look;

The Immediate Divert feature allows you to immediately divert a call to a voice-messaging system. When the call gets diverted, the line becomes available to make or receive new calls.

Access the Immediate Divert feature by using the iDivert softkey. Configure this softkey by using the Softkey Template Configuration window of Cisco CallManager Administration. The softkey template gets assigned to phones that are in the Cisco CallManager system.

The call that is being diverted can be in the call offering, call on hold, or call active state. The call can be incoming or outgoing. The person on the call that is being diverted will receive the greeting of the voice-messaging system of the person who diverted the call.

A voice-messaging profile can represent either a specified voice-messaging profile or a default voice-messaging profile. (Choose default voice-messaging profiles by choosing None in the Voice Messaging Profile drop-down list box in the Directory Number Configuration window.)

A voice-messaging pilot in the voice-messaging profile identifies the voice-messaging system to which redirected calls go. The combination of a directory number and voice-messaging mask defines the voice-messaging mail box.

From this good 4.2 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055af57.html

Hope this helps!

Rob

New Member

Re: idivert - need it to go to a different ext.

Thanks Rob,

Can you think of any way I can have a 1 button softkey or the like to quickly divert calls to another ext?

Hall of Fame Super Red

Re: idivert - need it to go to a different ext.

Hi Mike,

If this functionality is for all of your users this won't be too helpful, but if this is for some "Manager type" users you can use IPMA. In IPMA there is the ability to specify a Target number for idivert which is not the Voicemail number. Have a look;

How to Configure the Divert Target for a Manager

Managers using Cisco Unified CallManager Assistant in proxy-line mode can use the Divert All (DivAll) and Immediate Divert (ImmDiv) features to send calls to the assistant or to another phone number (known as a target). The DivAll feature and the ImmDiv feature share the same Divert target.

Managers using Cisco Unified CallManager Assistant in shared-line mode can set up a Divert target and forward calls as the calls come in by using the ImmDiv softkey. The divert screen automatically displays when you log in.

By initial default, the Divert target is the manager's active assistant. Managers and assistants can use the procedure below to change this target.

Procedure

--------------------------------------------------------------------------------

Step 1 From the Manager Configuration window, click the Divert tab to display the Divert Configuration window.

Step 2 (Proxy-line mode only) Select Directory Number or Assistant.

Step 3 If you selected Directory Number, enter a valid phone number. Enter the number exactly as you would dial it from your office phone.

Step 4 Save your changes.

From this CCM 5.0.4 doc (applicable to all IPMA versions)

http://www.cisco.com/en/US/products/sw/voicesw/ps5015/products_user_guide_chapter09186a00807bc6f3.html#wp1021652

Hope this helps! I can't think of any other way.

Rob

999
Views
14
Helpful
3
Replies