IIS Uninstalled then Reinstalled and Not Working

[admin_2]

Hi:<br><br>IIS was uninstalled by mistake on the Unity 2.4.6 machine and I did reinstall it however it is still not seeing the Unity Sys Admin page nor the page for Monitoring.<br><br>Can someone let me know what I have to have enabled in IIS for the Unity Web Page to come back up? I do not think I need to install any Unity specific app however I could be wrong.<br><br>Any assistance woule be appreciated.<br><br><br><br>Erik L. Vesneski<br>Internal Network Manager<br>www.epicentric.com

[#2]

If you uninstalled IIS it would likely have removed the virtual directories for the SA, AA and Status Monitor pages from the default web directory. You'll want to run a Unity upgrade (skip the voice card install if you're on an analog PBX) and it should replace those files and register the sites again.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[tbailey]

Jeff,
This has happened to our site as well. We reinstalled IIS, and Unity SA isn't working correctly. Will running the upgrade from our installation CD delete our current database of subscribers, etc?
Thanks,
Ted Bailey, Systems Analyst, Fairmont General Hospital

[#4]

No, running the upgrade wont hurt your database. But if you're using Dialogic cards, be sure to select not to install the Dialogic files... they don't like to be upgraded (if you ever need to upgrade your dialogic stuff we reccomend you uninstall the dialogic applications first, then run upgrade).


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[#5]

Hi:

I currently run the Unity 2.4.6 version so I am assuming that I am going to run the 2.4.6 upgrade? I mean - my current version?

I don't want to 'assume' since we all know what I can look like if I do this and hose my system.



Erik L. Vesneski
Internal Network Manager
www.epicentric.com

[#6]

yes, run the upgrade with the 2.4.6 CDs (your current version). The upgrade is smart enough not to try and migrate any data if the version you're upgrading to is the same as what's installed. It'll just get the files on there for you.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)