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New Member

IM and chat only configuration for ver 10

Hi we are implementing a new CUCM platform version, integrated with a IM & Presence server version

Our client got 123 Basic 10.x UCL ( for 123x7821 IpPhones users)  and 52 Enhanced 10.x UCL (for 52x7841 IpPhones users), and our Presence solution will provide ONLY IM and Presense service.

We have followed procedure from "Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager, Release 10.0(1)" document to configure ONLY IM and Presense service, so we have configured a pair of users for testing.

Following instructions on Cisco Jabber for Windows 9.7 Server Setup Guide we  properly configured Jabber client ver 9.7.2 for each Presence-enabled user.

From Presence server we see all assigned users.

As we will not have video, audio or voicemail  capabilities ( ONLY IM and Presense service) we haven't configured CSF devices (Client Service Framework), but once we properly authenticate the user with Jabber client we got the following:

a) We are unable to see availability of other users

b) We are unable to start a chat to other users.

c) When we try to add a user to our contacts we got an error ( see "Jabber error.jpg").

d) When we see Jabber client status we got not connection to LDAP. ( see "Jabber status.jpg")

Do you know what is still missing on this configuration??

What can we check to detect our problem.??

Do we need to setup CSF devices??

Thanks in advanced for your help.



Cisco Employee

Fix your directory in first

Fix your directory in first place:

Then see if you still have all the other issues.

No, a CSF device is not needed unless you want full UC.



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New Member

CUCM sync with LDAP servers

CUCM sync with LDAP servers is running good. But I still have problems from Jabber client., at Jabber's "error notification" we got nothing

Thanks for confirming information about CSF.

Best regards

Cisco Employee

Because they have absolutely

Because they have absolutely nothing to do with each other, the fact that you have LDAP sync working in CUCM is by no means a signal that you'll just magically have LDAP on J4W.

Either you configure the DNS SRV records, or the jabber-config.xml for LDAP to work.

LDAP sync on CUCM, and LDAP profile under UC services, are irrelevant for J4W in regards to getting contact name resolution from LDAP.



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