Hi I'm trying to implement this feature, but it seems to be working backwards. I've setup the softkey template on myself, however if I'm on the phone and I receive another phone call, I hit the Ivert button, then the person who I was talking too is sent to VM, instead of the new call. Can anyone point me in the right direction? Thanks in advance
When iDivert is selected it can function both as an immediate feature for new calls and to divert calls-in-progress. For stacked calls and call waiting try selecting the call from the toggle menu on the phone prior to diverting it.
See the features and services guide for more information (this one is for CCM 4.1(3)):
This can be expected behaviour depending on the Softkey template. Have a look at the following;
Because the iDivert softkey does not automatically get configured in a softkey template, use the Softkey Template Configuration window in Cisco CallManager Administration to configure the iDivert softkey in any available softkey template. You can configure the iDivert softkey in the following call states:
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...