In UC500, CFNA and CFB to voicemail failed

[tacl75]

Hi,

I have a UC500 newly setup for a small office now. I have managed to configure the phones, extensions and users mailboxes. I managed to make outgoing incoming calls and listen to voicemail messages(only unity menu, no messages).

When called party call forward all(CFA) to voicemail, I could not access to the called party voicemail.

Is there some missing configurations or known bugs?

Thanks in advance.

TA

[Brandon Buffin]

Do you have:

telephony-service

call-forward pattern .T

Hope this helps.

Brandon

[tacl75]

Oh yes, I do have. I manage to find the cause now. It was due to a missing translation rule to translate full DID to 3 digits extension for redirect-called number as I have a dial-plan for full DID number. :)