We are working with CCM 3.3(2) in our local network and we have defined an H323 gateway that appears as unknown in the registration status (this is normal for this kind of gateways). We can made call from the IP phones registered in CCM to phones in other side of the gateway (outbound calls). But inbound calls are not working. In the traces you can see that CallManager receives the call and get the correct calling and called number,but you get the message: "Block NoPotentialMatchesExist OnNet", and the call is cleared. The gateway has been defined in the correct calling search space and the called numbers are in a partition of that calling search space.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...