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Community Member

incoming calls get dropped

Hi Experts

I am having problem with my incoming calls.I am running CME 4.1 in 2821 router.The router has 4 port vic slot,4 analog lines are configured in this port.My incoming calls it gets dropped after 1 ring.Actually it should go to the CUE AA.

Suggest me if any changes needed in my configuration

voice-port 0/3/0

connection plar 5004

caller-id enable

voice-port 0/3/1

connection plar opx 401

caller-id enable

voice-port 0/3/2

connection plar 5004

caller-id enable

voice-port 0/3/3

connection plar 5004

caller-id enable

Please give your feedback about this problem

9 REPLIES
Hall of Fame Super Gold

Re: incoming calls get dropped

Can you call 401 or 5004, whatever the AA number actually is, from any phone ?

Community Member

Re: incoming calls get dropped

yes I can call my AA pilot number 5004.internally it is working fine.

My configuration is below

voice-port 0/3/0

cptone AE

connection plar 5004

caller-id enable

voice-port 0/3/1

connection plar opx 5004

caller-id enable

voice-port 0/3/2

connection plar 5004

caller-id enable

voice-port 0/3/3

connection plar 5004

caller-id enable

dial-peer voice 50 voip

dtmf-relay h245-alphanumeric

dial-peer voice 5004 voip

description "autoattendant"

destination-pattern 5004

session protocol sipv2

session target ipv4:192.168.11.2

dtmf-relay sip-notify

codec g711ulaw

no vad

ephone-dn 150 dual-line

number 400

trunk 1 monitor-port 0/3/0

!

!

ephone-dn 151 dual-line

--More-- number 401

trunk 1 monitor-port 0/3/1

ephone-dn 152 dual-line

number 402

trunk 1 monitor-port 0/3/2

ephone-dn 153 dual-line

number 403

trunk 1 monitor-port 0/3/3

operator ephone-dn and ephone configuration

ephone-dn 22 dual-line

number 222

label 222

ephone 29

video

mac-address 001B.D508.67C6

type 7931

button 1:22 2:150 3:151 4:152

button 5:153

I hope the above configuration will help you to give solution for my problem

Please advice me

Hall of Fame Super Gold

Re: incoming calls get dropped

Hi,

take "debug ccsip message" with "term mon" then make an incoming call to AA from outside.

Community Member

Re: incoming calls get dropped

Hi,

I did not get any debug output for first time when i tried .it was because that default incoming call was going to port 0/3/1 and operator was no geting cals coming to that port .after shuting down that interface only i got debug output.I cannot understand what is problem with port 0/3/1.

output attached.it is going to AA when cals come to other ports.

Hall of Fame Super Gold

Re: incoming calls get dropped

Hi,

try removing "opx" from plar under 0/3/1.

Please rate post if it helps!

Community Member

Re: incoming calls get dropped

i tried by removing opx .still the cals coming through that particular port is getting dropped (not able to to answer).The outgoing calls are also not going through that particular port.Following is my dial peer config

dial-peer voice 1 pots

destination-pattern 9T

port 0/3/0

dial-peer voice 2 pots

destination-pattern 9.[1-9]T

port 0/3/0

dial-peer voice 4 pots

destination-pattern 9T

port 0/3/1

dial-peer voice 5 pots

corlist outgoing call-domestic

description ** FXO pots dial-peer **

destination-pattern 9.[1-9]T

port 0/3/1

!

dial-peer voice 7 pots

corlist outgoing call-international

description ** FXO pots dial-peer **

destination-pattern 9T

port 0/3/2

!

dial-peer voice 8 pots

corlist outgoing call-domestic

description ** FXO pots dial-peer **

destination-pattern 9.[1-9]T

port 0/3/2

!

dial-peer voice 10 pots

corlist outgoing call-international

description ** FXO pots dial-peer **

destination-pattern 9T

port 0/3/3

!

dial-peer voice 11 pots

corlist outgoing call-domestic

description ** FXO pots dial-peer **

destination-pattern 9.[1-9]T

port 0/3/3

!

dial-peer voice 3 pots

corlist outgoing call-domestic

description ** FXO pots dial-peer **

destination-pattern 9[1-9]T

port 0/3/0

!

dial-peer voice 6 pots

corlist outgoing call-domestic

description ** FXO pots dial-peer **

destination-pattern 9[1-9]T

port 0/3/1

!

dial-peer voice 9 pots

corlist outgoing call-domestic

description ** FXO pots dial-peer **

destination-pattern 9[1-9]T

port 0/3/2

!

dial-peer voice 12 pots

corlist outgoing call-domestic

description ** FXO pots dial-peer **

destination-pattern 9[1-9]T

port 0/3/3problem with this port.

please help me to troubleshoot my problem

Hall of Fame Super Gold

Re: incoming calls get dropped

Hi, does the line work if you connect a phone to it ?

Note, you should use trunk-group to reduce the number of DPs. you have.

Community Member

Re: incoming calls get dropped

There is no dial tone when I connect phone.I have told telecom people to check the line.Is there any way to check the physical line problem using any of the show commands in router.I have no idea about how to create trunk group.please help me to create trunk group.

Hall of Fame Super Gold

Re: incoming calls get dropped

Hi,

no dialtone = bad line, have it repaired.

To configure trunkgrup, define trunk-gruop with a name of yourlikeing under each voice-port. Then use a singe Dp that references that instead of port.

As an appreciation to those providing answers, please rate useful posts with the scrollbox below!

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