Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Increase timeout after message

Is it possible to increase the timeout after leaving a message. Right now, it seems the system waits about 2 seconds of silence before it executes the "after message - say goodbye" call handler. Is it possible to increase that to say 4 seconds? Thanks again.

Cisco Employee

Re: Increase timeout after message

On the System | Configuration page in the SA, go to the "Recordings" section and you'll see two settings for "Stop recording after how many seconds" - that should actually say "Stop recording after how many seconds of silence" but hey...

By default short messages (those less than 10 seconds) wait for 2 seconds of silence before timing out. Longer messages wait 3 seconds. You can adjust those settings here but be careful - if you crank them up too far folks will have to wait a long time for the recording to terminate... 3 seconds of silence is a pretty long time over the phone.

CreatePlease to create content