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Indside Unity Transfer

When inside my voicemail, if I have enabled caller input to transfer to an associate if you dial 2. When the caller dials 2 it goes straight into their voicemail instead of ringing their phone. Is there anyway to make the call transfer to ring their phone.<br><br>

2 REPLIES
Anonymous
N/A

Re: Indside Unity Transfer

Yes. Make sure the "conversation" portion of the Call Handler or Subscriber selection (this is where ever the caller input transfer-to selection is made) is set to "attempt transfer". Right now, it's probably set to "send to greeting".

Steve Olivier
Software Engineer
Cisco Systems

Gold

Re: Indside Unity Transfer

Here is a URL on CCO about this too if you want more information:

http://www.cisco.com/warp/public/788/AVVID/default_sub_temp.html

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

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