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inject calling names


there is no way to send "Calling Party Name" in EuroISDN PRI from Nortel Meridian-1 to any voice gateway.

so can you tell me is it possible to redirect all incoming (from Nortel to CCM) calls to CRA, execute some script. this script gets calling party number from setup, then it goes to ODBC, selects the calling party name, and redirect incoming calls to called number but preserves calling party number and inject calling party name?

Cisco Employee

Re: inject calling names

Hi Andrey,

With CRA, there is a "Get Call Contact Info" which where you would be able to get the calling number and perform a lookup. However, there is no "Set Call Contact Info" type of step. I think in order to accomplish what you're asking in CRA would be difficult. If you could get it to work at all, you'd have to custom develop your own step.

I have heard of some Cisco IP Phone XML Services partners that have developed this type of capability in North America, but I cannot be more specific.

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