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Install Cisco CDR Insert service on Subscriber

The CDR Insert Service is not installed on a subscriber. It is installed on the publisher. Can I just insert the CallManager installation disk in the subscriber and just select the CDR service to be installed?

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Re: Install Cisco CDR Insert service on Subscriber

It's normal for the CDR insert service to be missing from a subscriber. The CDR insert service is not intended for use on a subscriber. All CDR data from all subscribers is sent to the CDR insert service on the publisher to be aggregated and inserted into the database.

New Member

Re: Install Cisco CDR Insert service on Subscriber

So based on this thread, should I remove the service from our subscriber services - or maybe set it to disabled?

We recently noticed that we were getting regular CDR Insert errors (pasted below)

*Event Type: Error

*Event Source: Cisco CDR Insert

*Event Category: None

*Event ID: 3

*Date: 11/13/2003

*Time: 5:03:31 PM

*User: N/A

*Computer: SR-CALLMGR-2

*Description:

*Error: kErrorNotCDRPrimary - InsertCDR service is *being run on a server that is not the CDR primary

* App ID: Cisco CDR Insert

* Cluster ID: StandAloneCluster

* Node ID: SR-CALLMGR-2

*Explanation: InsertCDR service is being run on a *server that is not the CDR primary

*Recommended Action: Either disable the service or *change the Enterprise Parameter for *PrimaryCDRUNCPath.

When I set the CDR insert flag to False on the subscriber, the error interval goes from 1 minute to 10 minutes. But the error does not go away.

Thanks

Steve

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