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Install Guide for Upgrade from IPCC Express 4.0 to 4.5

Can anyone point me towards the documentation that talks about upgrading IPCC Express 4.0 to 4.5. The install guides for other versions talk about upgrades from previous versions but I can find a section in the 4.5 Install Guide or I am just missing it.

Any help is appreciated.

5 REPLIES
Hall of Fame Super Red

Re: Install Guide for Upgrade from IPCC Express 4.0 to 4.5

Hi Shane,

You are going to hate this :( Check out Page 5 of this doc;

http://www.cisco.com/application/pdf/en/us/guest/products/ps6879/c1178/ccmigration_09186a0080612c48.pdf

Hope this explains!

Rob

Bronze

Re: Install Guide for Upgrade from IPCC Express 4.0 to 4.5

Son of a Biscuit

Well that explains why I could not find any upgrade information anywhere. I even read thru that particular document quite a bit but I guess I neglected to see that part. Good find.

Hall of Fame Super Red

Re: Install Guide for Upgrade from IPCC Express 4.0 to 4.5

Hi Shane,

I was surprised to see this note as well! I'm not sure what the plan for this migration is but if you learn anything maybe you could let us know. I would try to engage my Cisco SE to help with this one :)

Take care,

Rob

New Member

Re: Install Guide for Upgrade from IPCC Express 4.0 to 4.5

I'm in the same boat right now where I have a 4.0 install. The PDF that was referenced is not available any more. Can someone tell me what page 5 says?

Thanks

Kenta

Hall of Fame Super Red

Re: Install Guide for Upgrade from IPCC Express 4.0 to 4.5

Hi Kenta,

Here is the clip :(

Support for new install only-Cisco CRS 4.5(1) supports a new installation

only. It does not support upgrading from a previous version of Cisco CRS. (see page 5)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/release/notes/4.5.1/crs451rn.pdf

Hope this helps!

Rob

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