Integration von Snapware in Cisco VoIP Inst.with connection to Lotus Notes
I´ve integrated Snapware from Telesnap in a Cisco VoIP Environment and made an interconnection of Snapware to Lotus Notes.
In principle everyting works fine except one thing:
When I want to dial out from the personal address book of Lotus Notes I have the problem with the different ways how telephone numbers are written in the personal addressbook: e.g. +49 89 111111, 0049 89 111111, +49 (0)89 111111, 089 111111 etc. All this different notations of the same phone number have to be converted to a format the callmanager can handle, this means the pre digit for dial outside access and the normal phone number
Does anybody know where this conversion rules can be configured. Either in Lotus Notes or in Snapware.
Re: Integration von Snapware in Cisco VoIP Inst.with connection
I'm not familiar with Snapware, so it may be possible to configure these types of conversions within their system.
If Snapware is causing your Cisco IP Phone to dial numbers by using CTI with the CallManager, and you are using CallManager version 3.3 or later, you can configure these conversions in CallManager Administration under Route Plan -> Application Dial Rules.
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