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Internal Caller ID off of RP from IPCC

Here is my dilemma. I need to have the alerting name changed from a redirected call off of a menu option in an IPCC script.

Here is what I did:

1) Created CTI RP with the desired Internal Caller ID. Configured to Call Forward All to the required destination.

2) Configured Call Redirect step in script with CTI RP as destination.

Problem: Internal Caller ID never shows up as configured on the RP when call comes in from PSTN through IPCC Script, all I get is the Calling Line ID.

When I call the CTI RP from the inside or from the outside (xlate from DID) I get the Internal Caller ID of the RP.

Any help would be appreciated.

Thanks,

Jason

1 REPLY
Anonymous
N/A

Re: Internal Caller ID off of RP from IPCC

Think I found a solution (or workaround). Found a setting in Service Parameters called 'Display CTI Route Point Name or DN'. Once this was set to true I could see the information I was expecting.

Are there any caveats to having this enabled?

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