Help!!! When I call an interal phone from another phone, I get the log in prompt (please enter your password) from Unity rather than the subscriber's greeting. When calling in from the outside or from extensions with no VM I get the greeting as normal. We are running Unity 2.4.6 with CM 3.0(9) (I know, its old).
I think that it is a problem with the call routing in Unity, but I have tried everything I know to do and still cannot fix it.
I did change the routing rules yesterday. I deleted a rule for a call handler that no longer exists. But the default "attempt forward" to subscriber's greeting is still in there, but it doesn't appear to be applying the rule. As I watched calls coming accross in the status monitor, I saw the rules being applied and that one was skipped. At any rate, it's working now so I am happy even if that rule is duplicated.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...