Hello, I have a strange problem that I am hoping someone has seen before.
I have a remote location that is connected via a T1 back to my CallManager and Unity systems. CM is 3.1.3a and Unity is 3.1.3.
The problem is when a Subscriber in the remote office receives an internal call to his extension from another user in that remote office, and the Subscriber doesn't pickup, Unity answers the caller with 'Please enter your password', e.g. 3800 calls 3814, 3814 does not pickup after four rings, 3800 hears Unity respond with "Please enter your password"
Inbound calls to a Subscriber from either the DID or from the Auto Attendant terminate correctly, e.g. 555-1212 calls 555-3814, the phone rings 4 times the caller hears Unity respond with Subscribers Greeting (hi, you have reached blah, blah, blah).
Any thoughts on this problem would be greatly appreciated, as I have gone over the CM and Unity setups so many times I think that I am not seeing something obvious..
With this scenario "RemotePhoneA calls RemotePhoneB which is CallForwardAll to RemotePhoneC" the results you described are expected. Certainly, the results of the second scenario are not.
Unity will treat forwarded calls differently if there is a custom routing rule or if somehow the forwarding integration information is different. Are there any custom routing rules? If the CallViewer.exe is opened and the problem is repeated, does the expected information show up for called and calling parties? If not, we could take a look at some TSP traces.
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