i have a cisco call mgr running 3.0(1) with a unity enterprise. when i make an internal call to another extension that doesn't answer, i go to unity as expected, but instead of getting the user's voicemail greeting, unity prompts me for my password as if i dialed unity directly. why is this happening?<br><br>
Yes, this sounds like a known issue that was fixed in the 2.4.5 build 73 release handed off to production last week.
The direct call rule is being evaluated before the forwarded call rule on internal calls in some cases and instead of getting the greeting (i.e. being routed to the "AttempGreeting" conversation) folks are getting logged in (i.e. being sent to the "AttemptSignIn" conversation).
This can also be handled by a fairly easy edit to the routing rules, however you can't do this via the SA. It needs to be done with the rule editor tool and the details of doing that are a little complex to walk through here. I can if folks really (really) want me to, but I'd rather see folks either a. get the updated version from production or b. call tech support for assistance and they can call in remotely and help you fix your routing rules.
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