Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Internet subscriber remote address

Unity 4.0.3. I'm trying to import via Unity tool new internet subscriber users with csv file. Unity tells me that my remote address (SMTP:xxxx)is duplicate. That's true but I have always done that and no problem. Is there something new? Those subscribers are users that does not have voice mail but required to be reach by Call handler. Many thanks.

  • Other Collaboration Voice and Video Subjects

Accepted Solutions
Cisco Employee

Re: Internet subscriber remote address

The upgrade wont care about this - it'll upgrade fine.


Re: Internet subscriber remote address

You're right, the Unity Bulk Import wizard won't allow you to create new Internet subscribers via csv file that have the same remote address. This looks like a defect. However, the Unity SA will let you do this. So if you don't have too many Internet subscribers to create, you can use the SA to create them one at a time.

Is the SMTP address a valid email address, or is it some kind of dummy placeholder for the CSV import? If it's a placeholder, then you can still use the CSV file with different remote addresses, like SMTP:xxx1, SMTP:xxx2, ...



Re: Internet subscriber remote address

Well now... There's a defect alright, but turns out the defect is against the SA for allowing the duplicate remote addresses. Remote address maps to the AD targetAddress. AD targetAddress for a Contact is effectively a mailbox (really, a pointer to one, i.e. the unique depository for that object). Exchange will throw an error if you address to a Contact which has a duplicate targetAddress with another object.

Here's the release note enclosure for CSCea06910 (which talks about AMIS, Bridge, and VPIM subscribers, but the same holds for Internet subscribers):


When Unity subscriber addresses message to a Bridge, AMIS or VPIM subscriber,

the message is immediately returned non-deliverable. The following warning(s)

appears in the Application Event Viewer on the Exchange Server:

Event Type: Warning

Event Source: MSExchangeIS

Event Category: General

Event ID: 9514



User: N/A



Two objects in the Directory have the same proxy -



and /DC=COM/DC=/OU=/CN=.

For more information, click


This behavior can occur on Cisco Unity servers after adding a Bridge, AMIS or

VPIM subscriber via the Cisco Unity Administrator for which another subscriber

object and associated AD Contact already exist within the same Active Directory

forest having the same Unity Delivery Location association and the same remote

mailbox value.

The Cisco Unity Administrator does not prevent such a duplicate object from

being created. But when a message is addressed to either the new or pre-


duplicate, the symptoms described above will occur.


Find the subscribers with conflicting Delivery Location and remote mailbox

values. Correct one of the objects so that the Delivery Location and remote

mailbox for each are correct, and the combination of these two values is

not identical.

Note: Except for a few special cases, regular Unity subscribers with

mailboxes do NOT have a remoteaddress. This is expected.

For Cisco Unity 4.0(1) and later, the Cisco Unity Directory Walker tool

(dbwalker) version 3.0.59 and later will identify duplicate remoteaddresses

in the global subscriber table. This includes the version released with

Cisco Unity 4.0(3), and the newest version can always be obtained from

The Cisco Unity Data Link Explorer can also be used to idenify subscribers

in the global directory with duplicate remoteaddress values by doing the


-Start>Programs>Unity>Cisco Unity Tools Depot

-Select View>Query Builder

-type the following command in the input window:







globalsubscriber as p,

globalsubscriber as q


p.remoteaddress = q.remoteaddress and

p.alias != q.alias

order by p.remoteaddress


-Click the 'Execute' button

New Member

Re: Internet subscriber remote address

Thanks for the info. I did change manually the remote adress on my csv file. Due to the fact that there is a case open, I understand that it will be corrected (it use to work). Am I right?(I have other implementation to do..)

Cisco Employee

Re: Internet subscriber remote address

The fact that it used to let you do this is a bug - it wont be changed to work the way it did before (i.e. it shouldn't be allowed to create duplicate SMTP addresses here).

New Member

Re: Internet subscriber remote address

Thanks Jeff. What about my customers with release 4.0.2. that will upgrade to 4.0.3.? Do you think there will be problems with it?

Cisco Employee

Re: Internet subscriber remote address

The upgrade wont care about this - it'll upgrade fine.