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Interview Handler Problems

When I have a call handler send a call to an interview handler, the first question is not played before the beep prompt is heard. I can transfer from a user to a interview handler and it works fine. Any ideas?<br><br>Matt Slaga <img src="/images/icons/wink.gif"><br>Dimension Data US<br><font color=red>MCNE</font color=red>, <font color=blue>MCSE2k</font color=blue>, <font color=purple>CCNP/DP Unity Systems Engineer</font color=purple>


Re: Interview Handler Problems

interesting... I can't replicate this on my 2.4.6 machine here. Any clues I can work with? How are you routing the call from the call handler (one key rule, after greeting action, after message action)? How about from the subscriber?

So it's not like it's clipping part of the question, it's skipping the entire thing? Even if it's really a long question?

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)

New Member

Re: Interview Handler Problems

I have a one-key rule from the opening greeting delivering to an interview handler. In order to give the user enough information before running them through the questions, the first question has about a 30-45 second recording. When you go to the opening greeting from a phone and press the associated key, sometimes it will play the recording but most of the time you hear nothing for the length of the recording followed by the recording beep. Now, a few times when it plays, I will actually get an event in the event log saying that it stopped due to queue length. To work around this, I created an "associated" call handler that plays the longer part of the message then sends directly to the interview handler which only asks the direct question. If you want the exact event log error codes let me know. I would just put them in here but I am not at the customer location right now.

Matt Slaga
Dimension Data US
MCNE, MCSE2k, CCNP/DP Unity Systems Engineer

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