I have CCM3.3(2). My first attendant console 1.3 pilot point 8100 and huntgroup (8200-8207) work fine. I created a second pilot point 8101 with a huntgroup (8209-8214) and i get initialization of call controll when I try to log in the attendant console software. If I use my new ac user (corpop1) with the first pilot point (8100) everything is ok. I can not get my new pilot/huntgroup to work. I restarted the TCD service on both call managers verified the password to be 12345 on the ac user. And the AC user is asscoc. with the new pilot and IP phone/lines. Thanks
Open up the AC settings, goto the advanced tab and check "enable trace". Try logging in again, and then take a look at the file c:\program files\cisco\Call Manager Attendant Console\logs\jtapi\CiscoJTAPIxxx.log
Look for the ProviderOpenRequest, and the messages that immediately follow. In particular, the ProviderOpenCompletedEvent should give you a failure description.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...