Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IP-AA does not register after TAPS was installed, JTAPI stays PARTIAL-SERVI

On the CCM v3.2 the TAPS/BAT was first installed and works fine eventhough the JTAPI service is showing PARTIAL_SERVICE and all looks ok qua config.

When I added AA following the guidelines (standard 1 CTI-RP and 4 CTI phones & the user + the app in the end) the AA would not register i.e. the AA-CTI-RP I created for AA stayed in a status 'not found' while the RP-TAPS shows nicely registered to the CCM.

TASP is still working fine but calling the AA route point gets a busy tone.

The CTI follow (taps 5010-5011 and AA 5012 till 5015), CTI-RP's are 5001 for TAPS and resp. 5002 for AA.

Hope some help from outer space...

1 REPLY
New Member

Re: IP-AA does not register after TAPS was installed, JTAPI stay

Hip Hip, I found it by chance.

The "user" for AA and TAPS must be the same so that in the Device Assocoations fo rthat user you get TAPS and AA CTI-ports and CTI-RP's all together. And ... for AA the 'No primary Extension' must be set which is not required for TAPS.

Easy when you know it.

Leo Jo Estercam

108
Views
0
Helpful
1
Replies
CreatePlease login to create content