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New Member

IP agent phone installation

Hi all,

Has anybody already successfully installed the IP Phone agent desktop (the XML service allowing agent login/logout) on ICD 3.0 ?

There's not that much information on CISCO documentation.

I can't figure out why it's not working on my site (i see the login prompt on the IP phone, I logon, then the service is stuck in 'REQUESTING').

In the IP Phone Agent Interface service logs, I saw that the Agent State Server can' t find the OU=CTI DESKTOP item in the DC Directory. Why is this item missing ?

Is it related to my XML service pb ?

Maybe someone out there has a quick step-by-step procedure for installation and tips, for the XML phone agent

Thanks,

Manuel.

1 REPLY
New Member

Re: IP agent phone installation

The following link has the information on installing CTI Agent desktop.

http://www.cisco.com/application/pdf/en/us/guest/products/ps14/c1097/ccmigration_09186a008009518a.pdf

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