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ip communicator 2.1(2)---> Communicator - exception error

dear sir,

We've install ip communicator 2.1(2) into iptel environment. We got 1 publisher and 2 subsriber with ccm version 4.1(3)sr5d in a cluster environment. Our problems is everytime we double click the ip communicator to start the ip communicator application, it will prompt with "Communicator-Exception Error" , the error message is : "Unable to initialize support for Cisco Emergency Responder service" . Attached is the screenshot. Please share any idea with this issue? Thank you very much.

-regards-

1 REPLY
Hall of Fame Super Red

Re: ip communicator 2.1(2)---> Communicator - exception error

Hi Charles,

Hope all is well with you :) It looks like you are hitting this bug.

CSCsh89047 Bug Details

VISTA: Unable to initialize support for Cisco Emergency Responder

Symptom:

When loading CIPC 2.1.0.89 on Vista Enterprise error occurrs: 'Unable to initialize support for Cisco Emergency Responder. Please consult your system administrator'

CIPC doesn't load - it hangs in blue screen.

Vista Enterprise is installed on Vista enabled laptop (HP Compaq nx7400, 1GB RAM, 1.83GHZ). Vista is licensed. Tested with CCM 6.0.0.9901-109 and 5.0.3.9911-68

Conditions:

n/a

Workaround:

n/a

Further Problem Description:

n/a

Hope this helps! Sorry, there is no workaround.

Rob

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