IP Communicator files

[Aaron Dhiman]

I'm trying to get an IP Communicator 2.0.1.1 to register with CM 4.1(3). There is no problem with the device name and the phone is properly provisioned in CM. However, I get the error "Error Updating Locale" on the IP Communicator.

When I look at the TFTP error log on the CallManager, I see the following:

File not found inside tftp() English_United_States/ipc-sccp.jar]

File not found inside tftp() [United_States/g3-tones.xml]

Which I believe to be the source of the error. Why are these files not present in the TFTPDIR? Where do I get them from?

[jbarcena · Accepted solution]

This message means that IP communicator tries to look for Locale files

which are not present on Callmanager. This is a known issue, this

message is seen when communicator is launched for first time. You can

safely ignore this error message, as it is harmless message. It does not

have any impact on functionality of communicator.

IP communicator currently supports 2 locales - English and French only.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/i

pc/relns/ipcrn115.htm

Error message indicates that it is defaulting to the built-in locale -

i.e. English.

To avoid this error message - you can try forcing the Network Locale to

"United States" and "User Locale" to English United States from

Callmanager configuration pages for IP Communicator device.

[Aaron Dhiman]

Your response got me looking elsewhere, and it looks like you are right. My problem turned out to be a DNS one. The "locale" errors were not the problem at all.

Thanks.