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New Member

IP communicator & Softphone - Stopped listening after communication has bee

Hi

We have an strange problem, that occurs in certain pcs.

We step up an IP communicator (Cisco IP Communicator 2.0.1.1) on a pc:

Installation windows xp - ok

Configuration on call manager - ok

Set up of audio - Full-duplex audio card working properly- ok

Test of audio settings - OK

Establish call - ok

Hear ring - ok

Then the problem, I stopped listening after communication has been established. The called party can hear me, but I can't hear him.

Thanks in advance for your cooperation,

KR

MP

6 REPLIES
New Member

Re: IP communicator & Softphone - Stopped listening after commun

Who is running CIPC? You, the called party or both?

How is basic IP connectivity between devices? Can each device ping/reach the other?

Is either device running over a VPN connection?

Are you running any sort of firewall software on the CIPC PCs?

With the audio call up, when you press i/i or ?/?, what codec do you see? Is the packet count incrementing in both directions on both devices?

New Member

Re: IP communicator & Softphone - Stopped listening after commun

I'm running CIPC,

IP connectivity is ok.

No VPN connection

No Firewall software on the CIPC PC.

New Member

Re: IP communicator & Softphone - Stopped listening after commun

Did you happen to find a fix for this? I have been running in to the same problem on a couple of laptops. They were working fine for a couple of weeks. They can't hear the party that called. This does not happen every call.

New Member

Re: IP communicator & Softphone - Stopped listening after commun

Nops,

Someone told me that kind of problem only will be resolved with new releases

MP

New Member

Re: IP communicator & Softphone - Stopped listening after commun

Sorry,

Yes we did manage to solve the problem.

The problem was related with the default router of the IP Phone.

It was misconfigured.

If you need more explanation, just ask.

MP

New Member

Re: IP communicator & Softphone - Stopped listening after commun

If you could explain a little bit, it would be much appreciated. On one of the laptops, I uninstalled the application and reinstalled. It seems to be working now. I am going to give it a few days to see what happens. Thanks for your time.

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