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New Member

IP/IVR 4.5 CRS Client Editor Error message Engine host name list is empty

When the reactive script is being clicked on the client

version of CRS editor it is returning an error "Engine host name list is

empty check the LDAP enabled CRS for engines" in the debugging pane ,But i

dont face any issues when i'm doing the same on the server. KIndly help me

out to fix this issue

note : version of ipivr is 4.5 and i am facing this issue when i execute on the client machine and i have attached a screen shot along with this

4 REPLIES

Re: IP/IVR 4.5 CRS Client Editor Error message Engine host name

Hello,

can you ping the CRS server by hostname (only)?

Also, can you ping your own machine from the CRS server?

Does the same problem appear when using IP address to log into the CRS Editor?

New Member

Re: IP/IVR 4.5 CRS Client Editor Error message Engine host name

Thanks for the response.

1 . I am able to ping the crs server from the client machine by host anme as well as it's ip address.

2. yes i am able to ping the client from the server

3. i get the same error message when using IP address to log into the CRS Editor.

note :

1. i face the same issue when i try it out on another client on the same network

2. since i was facing this issue i tried to install the SR2 and check it out but still i am facing the same issue

3. there is no firewall in the CRS server or in the client machine where the CRS editor is installed

Super Bronze

Re: IP/IVR 4.5 CRS Client Editor Error message Engine host name

Hi

This is an old post, but I just had this problem and had to figure it out...

My profile.ini in C:\Program Files\wfavvid\ClusterData on the PC running CRS Editor (in this case the server) had an incorrect IP address in it, corrected this and it worked fine.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: IP/IVR 4.5 CRS Client Editor Error message Engine host name

Hi,

Thanks for the advice, strange thing with that address. It works now :)

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