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Ip Phone 7941 replacement

Hi,

Can anyone help how or what is the procedure of getting a replacement for my 1 7941 with Cisco? It got a half LCD display.

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Gold

Re: Ip Phone 7941 replacement

You will have to open a TAC case to get an replacement for a phone. To know how to open a TAC case, please check:

http://www.cisco.com/en/US/support/tsd_contact_technical_support.html

You will have to open a new case/service request to get the part RMAed.

Alternative would be to send an email to tac@cisco.com with your Contract ID, Serial Number of the Phone and device model (For 7941 it is CP-7941G)

1 REPLY
Gold

Re: Ip Phone 7941 replacement

You will have to open a TAC case to get an replacement for a phone. To know how to open a TAC case, please check:

http://www.cisco.com/en/US/support/tsd_contact_technical_support.html

You will have to open a new case/service request to get the part RMAed.

Alternative would be to send an email to tac@cisco.com with your Contract ID, Serial Number of the Phone and device model (For 7941 it is CP-7941G)

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