IP Phone Agent Enterprise Data

[kjowen]

I'm running IPCC Express 3.1(1) and CCM 3.3.3, with IP Phone Agents. Does anydody know how to get Enterprise Data to appear on the IP Phones ? I can get it to appear on Desktop Agents OK. The IP Phone Agents are working OK in all other respects.

[johuston · Accepted solution]

This may be a problem where the agent's device is not associated with the Telecaster user. Take a look at the following install document which covers this configuration on page 2-13:

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1097/ccmigration_09186a008018df71.pdf

[kjowen]

Joshua

thanks very much - you were correct - I'd searched for ages on CCO and had failed to find that bit of information.

Kelvin

[roberts]

Do you have more information on this. That link is now broken.

Thanks

[braclarke]

I would like to know too, did you ever find any doc?