IP Phone Agent (IPCC envirnoment)

[shashimohan]

Hi

Anybody Implemented IP Phone agent in IPCC envirnoment (ICM and CTIOS ) If yes please let me know how can we Achive this.

Thanks & Regards

Shashimohan

[irisrios]

Here is a Reference Design Guide which could help you:

Cisco IP Contact Center Solution Reference Network Design Guide

http://www.cisco.com/application/pdf/en/us/guest/netsol/ns57/c649/ccmigration_09186a0080104f3f.pdf

For more documentation on IPCC implementation, please refer to :

http://www.cisco.com/pcgi-bin/Support/browse/index.pl?i=Software&f=978