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New Member

IP Phone Agent

When i try to login using my IP phone agent I receive the following error: IP Phone Service Error, Connection to CTI Server is down. I am able to log in using the desktop Agent. Any idea why I am getting this error and/or what I can do to correct this issue?

7 REPLIES
New Member

Re: IP Phone Agent

How is your URL setup on the call manager. Can you post the URL.

Are you using IP or DNS name in the URL.

New Member

Re: IP Phone Agent

You will need to check a couple of values in your LDAP setup by running dsbrowser. Most likely it has hostname instead of IP either for your CTI Manager or ICD server.

In DSbrowser, the path would be under:

Server Data->HOSTNAME LCC->App Data->CTI Manager List->"CTI Manager Host A" and B

Server Data->HOSTNAME LCC->App Data->Site Config->"ICD Host A"

New Member

Re: IP Phone Agent

All these entries appear with Hostnames.

Bronze

Re: IP Phone Agent

Check the entry in LDAP for the Spanlink Configuration.This can be viewed with the DSBrowser tool which is in

C:\Program Files\Cisco\Desktop_Config\Util folder

The Server Data-> LCC->App Data->Site Config->ICD Host

Is entry was set to the IP address/Host name of the Call Manager or CRS Server?

New Member

Re: IP Phone Agent

The entry is set to the IP address of the CRS Server.

Silver

Re: IP Phone Agent

Change the Hostname values to IP Address.

For CTI Manager - Give IP address of Call Manager.

For ICD Host - Give IP Address of CRA Server.

New Member

Re: IP Phone Agent

I got this to work. Thanks to everyone for your help.

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