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IP phone button template reversed since upgrade CCM to 3.2(2c)

Hi,

I have a problem for phone button template since upgrade the CCM to 3.2(2c) from 3.0(11). 1 physical 30VIP have 7 extensions.

.

extension assignment at 3.0(11) for the physical phone was,

line 1=6000. forward all 7725.

line 2=7725, forward if busy or no answer to 7726

line 3=7726, forward if busy or no answer to 7727

line 4=7727, forward if busy or no answer to 7728

line 5=7728, forward if busy or no answer to 7729

line 6=7729, forward if busy or no answer to 6429

line 7=6429, forward to voice mail.

Button template for 30VIP, there are three fields that “feature”, “index” and “label”.

Button21=Line 6(controlled at Index)

Button22=Line 5(controlled at Index)

Button23=Line 4(controlled at Index)

Button24=Line 3(controlled at Index)

Button25=Line 2(controlled at Index)

Button26=Line 1(controlled at Index)

.

since upgrade to 3.2(2c), changed the phone configuration as follows.

line 1=6429. forward to voice mail.

line 2=7729, forward if busy or no answer to 6429

line 3=7728, forward if busy or no answer to 7729

line 4=7727, forward if busy or no answer to 7728

line 5=7726, forward if busy or no answer to 7727

line 6=7725, forward if busy or no answer to 7726

line 7=6000, forward all to 7725.

Button template for 30VIP, there are only two fields that “feature” and “label”

Button21=Line 1

Button22=Line 2

Button23=Line 3

Button24=Line 4

Button25=Line 5

Button26=Line 6

.

The phone configuration reversed and button template reverse again. It made ringing sequence fine but the problem is picking extension “6429” instead of “6000” when I pick the phone.

.

Any idea why it reversed and how can fix this issue ?

Thanks.

1 REPLY
Silver

Re: IP phone button template reversed since upgrade CCM to 3.2(2

I guess, there are some changes in the new version. I too had similar problems and it got it working after re-ordering the lines. Give it a try.

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