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IP Phone Control Service (IPPCS)

Hi...

My wish is to be able to display agent state on users IP Phones (7960) but without them having to log in each time.

Currently the agent state is only visable in the CTIOS display.

Is it possible to send this info to the phone as soon as the agent normally logs in via CTI ?

1 REPLY
Anonymous
N/A

Re: IP Phone Control Service (IPPCS)

try this link for developer support for customized features for CRS.

http://www.cisco.com/en/US/products/svcs/ps3034/ps5408/ps5418/serv_home.html

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