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New Member

IP phone reboot key **#**

On the 7940/60 IP phone running 7.2.X software, the **#** key sequent to reboot IP phone does not work anymore. Does any know the replacement key sequent?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: IP phone reboot key **#**

Hi Martin,

Here is the key sequence you are looking for from the Cisco documentation for 7.2.x.

Resetting a Cisco IP Phone Model 7960 or 7940.

In previous releases, you could enter the reset code when a phone was on-hook at the main phone screen. With this release, you can no longer reset the phone from the main screen; instead, you must use the Settings screen or any other screen that does not accept user input. This new behavior results from a customer requirement to allow beginning a dialing sequence with * or # while the phone is on-hook.

To reset a Cisco IP Phone model 7960 or 7940, follow these steps:

Procedure

--------------------------------------------------------------------------------

Step 1 From the main screen, press Settings to display the Settings screen.

Step 2 Enter **#** by using the keypad.

The IP phone goes through the reset cycle.

--------------------------------------------------------------------------------

Note This reset sequence also works from any other screen that does not accept user input.

Here is a link to the actual document:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_note09186a0080461f84.html#wp1109853

Hope this helps!

Rob

Please remember to rate helpful posts....

2 REPLIES
Hall of Fame Super Red

Re: IP phone reboot key **#**

Hi Martin,

Here is the key sequence you are looking for from the Cisco documentation for 7.2.x.

Resetting a Cisco IP Phone Model 7960 or 7940.

In previous releases, you could enter the reset code when a phone was on-hook at the main phone screen. With this release, you can no longer reset the phone from the main screen; instead, you must use the Settings screen or any other screen that does not accept user input. This new behavior results from a customer requirement to allow beginning a dialing sequence with * or # while the phone is on-hook.

To reset a Cisco IP Phone model 7960 or 7940, follow these steps:

Procedure

--------------------------------------------------------------------------------

Step 1 From the main screen, press Settings to display the Settings screen.

Step 2 Enter **#** by using the keypad.

The IP phone goes through the reset cycle.

--------------------------------------------------------------------------------

Note This reset sequence also works from any other screen that does not accept user input.

Here is a link to the actual document:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_note09186a0080461f84.html#wp1109853

Hope this helps!

Rob

Please remember to rate helpful posts....

New Member

Re: IP phone reboot key **#**

If you go to a differnt screen other than the main dial screen you can do the **#**

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